Question 1

How can I get started with PayParking.io?

Accepted Answer

If you're a municipality or business owner, go to our pricing page and select the Free PayParking.io membership. Access to the PayParking.io platform will always be free and accessible 24/7 for parking service providers and their employees.

Question 2

Is PayParking.io compatible with gated entry/exit systems?

Accepted Answer

Yes. PayParking.io Cloud reservation and payment services can be used with existing PARCS (Parking and revenue control systems) such as those integrated into parking garage gated entry/exit hardware. Contact our team to discuss your current gated system and to learn more on how making the switch to PayParking.io is a much easier process than you might assume. Email our team at support@payparking.io to make the switch today.

Question 3

How much are the monthly subscription costs for using PayParking.io?

Accepted Answer

$0. PayParking.io platform access including, PayParking.io Analytics, Admin, Enforcement, SMS Text Messaging, Verify, and Reports are completely free to use by parking service providers. We automatically take a small commission fee on each payment transaction to ensure we only get paid if you do. It's the only way we get paid otherwise.

Question 4

I've signed up for the free PayParking.io subscription plan, what do I do next?

Accepted Answer

Congrats! Thanks for choosing PayParking.io, we're glad you're here. Next, you'll notice you now will have access to your Admin Settings by clicking your account email at the top of the PayParking.io homepage. Go ahead and click on the Admin Dashboard link provided, this will route you into the web application where you'll see your next step for Payments onboarding with Stripe. Onboarding with PayParking.io Payments provides us a way to direct payments to your financial institution of choice.

Question 5

How do you partner with Stripe and how do I get paid?

Accepted Answer

PayParking.io partners with Stripe to complete financial bank account verification, payment distributions, and payment processing. Stripe is a global trusted industry leader powering online payment processing and commerce solutions for companies like Amazon, Google, Shopify, and Zoom. Your business will have access to your own Payments Dashboard, which provides a ledger of payment distributions received by your bank account and where you can setup alerts and track customer purchases.

Question 6

I successfully onboarded and my bank account was approved, what's next?

Accepted Answer

Great job. You're almost there. Next, Go to your Admin Settings page and click the Admin Dashboard link. You'll notice the onboarding is now complete and you'll be able to setup your first Parking Zone location and register it for active service. Click the Add Zone button. You'll be asked to register your location by providing details of your service zone in the forms provided.

Question 7

What are PEOs and what do they do?

Accepted Answer

Parking service providers with Payparking.io registered parking zones can add permissions for your employees and active Parking Enforcement officers (PEOs) of your municipality, business, public garage, and private parking lots. Officers and employees with zone permissions will be granted access to the Enforcement and Analytics Dashboards to monitor active sessions, issue citations and warnings via text messaging, and generate reports.

Question 8

I'm a service provider with an Admin account, how do I add PEO permissions?

Accepted Answer

Go to your Admin Settings by clicking your account email at the top of the Payparking.io homepage. Click the Admin Dashboard link. You'll see a list of your active registered service zones, search for the zone you'd like to add permissions. Click the Edit zone button to retrieve your service zone registration form. Click the Permissions tab at the top, and complete the form with your PEOs information then click Add new user. You can then easily extend the PEOs permissions to all zones if desired

Question 9

Can we offer rate breaks and discounts to our parking customers?

Accepted Answer

Yes. Of course. Just add the rate breaks inside the Zone registration form and PayParking.io automatically applies reduced or flat rates based on the rate break schedule. PayParking.io discount codes are not currently supported but will soon be available to platform users, please reach out to our team should you have a specific request on payment points or discounts at support@payparking.io, we'd be glad to hear from you.

Question 10

Are Business Analytics (BA) available with PayParking.io Analytics Dashboard?

Accepted Answer

Yes. PayParking.io's Analytics Dashboard is leading the parking industry's business analytics and reporting standards by providing municipalities and business owners modern Cloud data streams of real-time parking metrics, including revenue heat maps, traffic volume, Active sessions overlayed on satellite imagery, by license plate and GPS location for better decision-making and staffing. Combine zones, sort by region, or hone in on a specific zone where you'll be able to monitor activity that refreshes every 10 seconds

PayParking™

PayParking

We're leading the industry in Cloud parking services.

Real-time analytics. Reports and payments. In the Cloud.

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See why the world’s best parking service providers trust PayParking

Modernize your parking operations, accelerate processes and take the first step to controlling your parking facilities.

GET IN TOUCH WITH US

See why the world’s best parking service providers trust PayParking

Modernize your logistics operations, accelerate processes and take the first step to controlling your parking facilities.

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PayParking™